Shipping and returns

1. Shipping and delivery

Orders are shipped to the address provided during checkout. To reduce incidents, we recommend entering a delivery address where someone can receive the package during normal hours.

The shipping cost is calculated automatically during checkout based on the final address and the order amount. As of today, the final amounts shown at checkout for shipments within Spain are as follows:

• Mainland Spain: free from €80.
• Mainland Spain for orders under €80: €6.05, VAT included.
• Balearic Islands: €12.10, VAT included.
• Canary Islands: €18.15, VAT included.
• Ceuta and Melilla: €14.52, VAT included.

Unless a different timeframe is stated for a specific item during purchase, delivery times are estimated, counted in business days, and refer to the expected delivery once the order has been confirmed and prepared for dispatch.

The indicative timeframes we currently show are 2 to 4 business days for mainland Spain, 3 to 5 days for the Balearic Islands, 5 to 7 days for the Canary Islands, and 4 to 6 days for Ceuta and Melilla. These timeframes do not include Saturdays, Sundays or public holidays and may vary depending on destination, availability, high-demand periods or logistics incidents. If there is a significant delay, we will inform you so you can decide whether to keep or cancel the order.

The same order may be delivered in several shipments if required by availability or shipping logistics.

Checking your delivery

When you receive the package, check the outer condition of the packaging and report to the carrier if you notice impacts, openings, dampness, missing items or clear signs of tampering.

If you notice a shipping incident, an incomplete order or breakage, contact us as soon as possible, preferably within the first 48 hours, attaching photographs and the order number. This speeds up the process but does not limit the rights you are entitled to by law.

2. Returns and right of withdrawal

If you purchase remotely as a consumer, you have a period of 14 calendar days from receipt of the product to notify us that you wish to withdraw from the purchase, except in cases excluded by applicable regulations.

To request a return you must write to info@gafasbonitas.com stating the order number, your contact details and the reason for the request. We will reply with instructions on how to prepare and ship the return.

Conditions for accepting a return

• The product must be returned properly protected and, whenever possible, in its original packaging.
• It must not show signs of prolonged use, dirt, damage or tampering that would prevent resale.
• It must include accessories, case, cleaning cloth, documentation and any other item delivered with the order.
• The return must clearly identify the sender and the order number.

Common exclusions

Returns will not be accepted for customised or made-to-measure products, including prescription items prepared specifically for a given prescription, nor for unsealed products that are not suitable for return for health or hygiene reasons where applicable regulations so establish.

3. Refunds

Once the return has been received and the condition of the product verified, the corresponding refund will be processed using the same payment method whenever possible. If there is any issue with the condition of the item or items are missing from the order, we will let you know before closing the process.

The cost and risk of the return shipment will be borne by the customer, unless the return is due to an error in preparing the order, a defective product, or an incident attributable to OneOptic. In those cases, we will arrange the appropriate solution.

The cost of the original shipment will only be refunded in legally required cases. Additional costs arising from choosing a more expensive shipping method than the standard one will not be refunded unless legally required.

4. Guarantees, defects and after-sales service

Products sold by OneOptic are covered by the applicable legal guarantee against lack of conformity, without prejudice to any additional commercial guarantee offered by the brand or manufacturer.

The guarantee does not cover damage resulting from misuse, impacts, normal wear and tear, unauthorised tampering, or failure to follow the instructions for use and maintenance.

If you notice a manufacturing defect or a lack of conformity, please contact info@gafasbonitas.com with photographs, a description of the problem and the order number. We will let you know the next steps and, where applicable, the details of the relevant technical or after-sales service.